Yes, the Azure subscription pairs with the credit card used to pay for the application. You can create an Azure portal account here.
Frequently Asked Questions
Review our FAQ if you have any questions on purchasing, deploying, and using your LMS Xpress. If you don’t see a question answered here, you can reach our team through the Contact form.
General Purchase Questions
You will be charged monthly for the LMS Xpress.
Deployment & Setup
After purchasing LMS Xpress on Azure Marketplace, follow our step-by-step deployment guide to set up your instance. We recommend having a technical team member complete the deployment process to ensure a smooth setup. If your team has any issues with the setup, please contact development@powertrain.com.
The following resources are provisioned during deployment:
- 1 Container Instance
- 1 Storage Account
- 1 File Share
- 1 MySQL Database
- 1 Key Vault
The deployment process can take up to 30 minutes.
Technical & Compatibility
Yes! The Pro and Enterprise versions of the LMS Xpress come with SAMLv2 to support linking to external identity providers.
The Azure Marketplace version of LMS Xpress is not FedRAMP- or Section 508-compliant. If you require a FedRAMP-compliant version, please contact us at development@powertrain.com for purchase options.
Yes! You can link an LMS Xpress to Azure Active Directory utilizing the SAML plugin.
Support & Onboarding
All LMS Xpress plans include both administrator and end-user support. You can submit tickets anytime through our Zendesk Help Center for quick assistance.
If you would like more assistance, we offer optional add-ons, including:
- Onboarding Support: Guided setup to get your LMS up and running smoothly
- Programming Support: Technical assistance for custom configurations
- Dedicated Customer Success Manager: Personalized guidance to guide implementation
- Additional Help Desk Coverage (Tier 1 & Tier 2): Expanded support for your users
These add-ons ensure you get the level of support that fits your organization’s needs.
If you experience issues during deployment, please contact our support team at development@powertrain.com or submit a ticket through our Zendesk Help Center for assistance.